Theorem Metabolic Privacy Policy

Effective Date: December 15, 2024

Theorem Metabolic (“Theorem”, “we”, “us”, or “our”) is committed to protecting the privacy of our users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (https://theorem.fit) (“Website”) and our related services, including metabolic testing and VO2 Max testing (“Services”).  

1. Information We Collect

We collect several types of information from and about you when you use our Website and Services:

• Personal Information: This includes information that can be used to identify you directly or indirectly, such as:
  • Name
  • Email address
  • Phone number
  • Physical address
  • Date of birth
  • Gender
  • Health data, including metabolic data and VO2 Max test results (with your specific consent)
• Usage Data: This information is automatically collected when you use the Website and Services. It may include:
  • IP address
  • Browser type and device information
  • Operating system
  • Referring / exit pages
  • Location information (with your consent)
  • Dates and times of access
  • Information about how you interact with the Website and Services
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect and store information about your use of the Website and Services. This information may include your browsing preferences, login information, and other information that helps us improve your experience. You can control your cookie preferences through your browser settings.  

2. How We Use Your Information

We use the information we collect for the following purposes:  

• To provide, operate, and maintain our Website and Services
• To process your orders for metabolic and VO2 Max testing  
• To personalize your experience on the Website and Services
• To respond to your inquiries and requests
• To send you important information about the Website and Services, including changes to our terms and conditions and privacy policy
• To send you marketing and promotional communications (with your consent)
• To analyze how you use the Website and Services to improve them
• To comply with legal and regulatory requirements

3. Sharing Your Information

We may share your information with third-party service providers who assist us in operating the Website and Services. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes we have authorized.  

We may also share your information with third parties under the following circumstances:  

• To comply with legal and regulatory requirements
• To enforce our terms of service
• To protect the rights, property, or safety of ourselves or others

We will never sell or rent your personal information to third parties without your consent.

4. Your Rights

You have certain rights with respect to your personal information under UK law. These rights include:

• The right to access your personal information
• The right to rectify any inaccuracies in your personal information
• The right to erase your personal information  
• The right to restrict the processing of your personal information
• The right to object to the processing of your personal information
• The right to data portability  

You can exercise these rights by contacting us using the contact information below.  

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your information, we will securely delete it.  

6. Children’s Privacy

Our Website and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. We will take steps to remove the information from our systems.  

7. Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.  

8. Cross-Border Transfer

Your information may be transferred to, stored, and processed in countries other than the UK. These countries may have different data protection laws than the UK. We will take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. You are advised to review this Privacy Policy periodically for any changes.  

10. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at sales ‘@’ theorem.fit or by mail at:  

Theorem Metabolic, Island Gym, Canvey Island Essex SS8 7OP

11. Notice to UK Residents

This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR).

In addition to the rights mentioned above, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that your data privacy rights have been infringed.  

12. Disclaimer

We are not lawyers and this Privacy Policy is not a substitute for legal advice. You should consult with a lawyer to ensure that your privacy practices comply with all applicable laws and regulations.